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How can I get the details about each card such as rates and disclaimers? |
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You can click on the specific phone card link or image, which will take you to detailed rates and the disclaimer for that phone cards. |
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How do I remove items from the Shopping Cart? |
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Once you click "View Cart" button you will be seeing the contents of your Shopping Cart. On the right of each item in your cart Example the symbol of " X " button, there is a click able button that you can use to remove items. |
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After I've added items to the Shopping Cart, how do I check out? |
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Click "Checkout" and you'll be taken customer login screen. If you are an existing customer do a login so we can retrieve your information for you. If you are a new customer please fill out the membership form and click login and click "checkout". You'll be taken to the "Payment Info" page where you can enter your Credit Card information. |
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When I purchase a Calling Card, how do I receive the PIN number? |
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PIN will be sent to your email instantly and will be printed on the screen as well. |
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How can I pay for the Calling Cards that I want to purchase? |
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Please check payment/refunds link. |
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Can I get refund or replacement is provided for lost, stolen or expired PINs or for Unauthorized use ? |
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Prepaid Calling Cards PINs are non-refundable. No refund or replacement is provided for lost, stolen or expired PINs or for unauthorized use.
For inaccurate billing or missing minutes on your card, you need to contact the phone card issuing company directly for a faster solution. Their customer service number can be found either in our phone card web page or the calling instruction we sent you via email. |
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Safety Issues |
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I've never used a credit card online before. Is it safe? |
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www.phonecarddeals.com.au uses an industry security standard called SSL to encrypt your order between your computer and our website and verify that any personal information is not redirected. Thousands of Internet based transactions are secured every day by this technology. For your protection and ours, we also employ a state-of-the-art fraud-detection system that minimizes the likelihood that your credit card will be fraudulently used. |
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If someone else finds my account information, can they use it to buy more Calling Cards? |
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Your account cannot be reused without your authorization, we will always ask for your password. So keep your account password safe. |
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How can I change my password? |
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Once you login to your account you will see a link "My Profile". Click on that link and you will be able to change your password there. |
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I forgot my password. What can I do? |
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To retrieve your password, go to our website. Click on my account , then You will see a link that says 'Forgot your password?'. Click on that link and you will be prompted to enter your email. Enter your email and your password will be delivered to your email address. |
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How can I change my profile information? |
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Once you login to your account you will see a link "My Profile". Click on that link and you will be able to change your password there. |
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